Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia.
Manage your existing mortgage
Download the Mobile Banking App
Get the right mortgage to buy your new home — or refinance to take advantage of low rates or convert equity into cash. We've got the personal service to guide you along the way.
online and mobile banking
Everyday banking made simple
Online and mobile banking has convenient, easy-to-use features
Stay up to date
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Stay informed
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Paperless documents
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Transfer funds
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Find locations
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Manage data security
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Frequently asked questions
Got a question about how we’re organised, applying to work for us, or looking for financial or shareholder information? View more Q&A here
Ready to get started?.
Visit your location branch
Visit your location branch
I'm having trouble accessing my account online. What should I do?
We’re here to help!
If you’re having trouble accessing your account online, please try the following steps:
Check your login credentials: Ensure that you’re entering the correct username or email and password.
Reset your password: If you’ve forgotten your password, click the “Forgot Password?” link on the login page and follow the instructions to reset it.
Clear your browser cache and cookies: Sometimes, browser settings can cause login issues. Clearing them can help.
Use a different browser or device: Switching browsers or devices might resolve the issue.
If none of these steps work, please contact our support team directly. You can reach us via email at [contact@visio-inter.com] . We’ll get you back into your account as quickly as possible!.
What is the address I mail my credit card payment to?
Where to Mail Your Credit Card Payment
You can mail your credit card payment to the address provided on your billing statement. Typically, it is listed under the « Payment Address » or « Remittance Address » section.
If you do not have your billing statement or need assistance, please contact our customer service team at: contact@visio-inter.com
How do I dispute a charge on my account?
How to Dispute a Charge on Your Account
If you need to dispute a charge, follow these steps:
Review the transaction: Verify the details of the charge on your account, including the date, amount, and merchant.
Contact the merchant: If possible, reach out to the merchant directly to resolve the issue. Many disputes can be resolved this way.
Notify us promptly:
If the issue isn’t resolved with the merchant, contact our customer service team.
Submit a dispute through our online banking platform or mobile app under the « Dispute a Transaction » section.
Visit your local branch if applicable.
Provide details: Be ready to share information such as the date of the transaction, the amount, the merchant’s name, and why you believe the charge is incorrect.
We’ll investigate your claim and keep you updated throughout the process. If applicable, a provisional credit may be applied to your account while we complete the investigation.
How do I contact the payment assistance team?
How to Contact Our Payment Assistance Team
If you need help with payment arrangements or assistance managing your account, our Payment Assistance Team is here to support you. You can reach them through the following methods:
Whatsapp: at 345 613 2484. Our team is available [days and hours of operation].
Email: Send us an email at contact@visio-inter.com
Be sure to include your full name and account number (or reference number) for faster assistance.
Online: Log in to your online account and navigate to the « Contact Us » or « Payment Assistance » section to submit a request.
In-person: Visit your nearest branch if you prefer face-to-face support.
We’re committed to working with you to find the best solution for your situation.
How do I activate a card?
How to Activate Your Card
Activating your card is quick and easy! You can choose any of the following methods:
Online:
Log in to your account on our website or mobile app.
Navigate to the « Card Services » or « Activate Card » section and follow the prompts.
By Phone:
Call the activation number provided on the sticker attached to your card.
Follow the automated instructions to complete activation.
At an ATM:
Insert your card into any of our ATMs.
Enter your PIN and follow the activation instructions.
If you encounter any issues, our customer service team is here to help.
