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Easy access savings account
How to get started
With the right home loan, you can refinance or buy a home and keep your financial plans on track
Free Pre-Qualification
Explore the power of simpler and smarter banking online.
More Choices
Explore the power of simpler and smarter banking online.
Smooth Closings
Explore the power of simpler and smarter banking online.
When choosing a mortgage:
To apply, you must hold a current account, savings account, credit card or mortgage with us, be a UK resident, aged 18+ and earning at least £10K per year.
Get real insights about the first-time home-buying experience
Our eligibility checker allows you to find out whether you'll be accepted before you apply with us. It takes around 2 minutes and it won't harm your credit rating.
Compare Options
Your mortgage should be as unique as the home you buy
Advantage Checking Account
A bank account minus the checks with no overdraft fees
Privilege Checking Account
Top-tier checking with competitive rates and all the perks
Tools to help you choose
Why borrow with Cyberbank
Get interest rate discount
Get interest rate discount
In just 30 minutes, an experienced banker will help you get a .25% interest rate discount with an eligible checking and savings account.
Exceptional service from specialists
Exceptional service from specialists
Get a dedicated expert who answers every question, works to make sure you have the solution that fits your life, and helps every step of the way.
Convenient payment options
Convenient payment options
Make your payments quickly and easily through online and mobile banking, by phone or mail, with recurring automatic payments, or in a branch.
Secure online & mobile banking
Secure online & mobile banking
Sign on for 24/7 account access to make payments, transfer money, check balances, and view your statements online.
Frequently asked questions
Got a question about how we’re organised, applying to work for us, or looking for financial or shareholder information? View more Q&A here
Ready to get started?.
Visit your location branch
Visit your location branch
I'm having trouble accessing my account online. What should I do?
We’re here to help!
If you’re having trouble accessing your account online, please try the following steps:
Check your login credentials: Ensure that you’re entering the correct username or email and password.
Reset your password: If you’ve forgotten your password, click the “Forgot Password?” link on the login page and follow the instructions to reset it.
Clear your browser cache and cookies: Sometimes, browser settings can cause login issues. Clearing them can help.
Use a different browser or device: Switching browsers or devices might resolve the issue.
If none of these steps work, please contact our support team directly. You can reach us via email at [contact@visio-inter.com] . We’ll get you back into your account as quickly as possible!.
What is the address I mail my credit card payment to?
Where to Mail Your Credit Card Payment
You can mail your credit card payment to the address provided on your billing statement. Typically, it is listed under the « Payment Address » or « Remittance Address » section.
If you do not have your billing statement or need assistance, please contact our customer service team at: contact@visio-inter.com
How do I dispute a charge on my account?
How to Dispute a Charge on Your Account
If you need to dispute a charge, follow these steps:
Review the transaction: Verify the details of the charge on your account, including the date, amount, and merchant.
Contact the merchant: If possible, reach out to the merchant directly to resolve the issue. Many disputes can be resolved this way.
Notify us promptly:
If the issue isn’t resolved with the merchant, contact our customer service team.
Submit a dispute through our online banking platform or mobile app under the « Dispute a Transaction » section.
Visit your local branch if applicable.
Provide details: Be ready to share information such as the date of the transaction, the amount, the merchant’s name, and why you believe the charge is incorrect.
We’ll investigate your claim and keep you updated throughout the process. If applicable, a provisional credit may be applied to your account while we complete the investigation.
How do I contact the payment assistance team?
How to Contact Our Payment Assistance Team
If you need help with payment arrangements or assistance managing your account, our Payment Assistance Team is here to support you. You can reach them through the following methods:
Whatsapp: at 345 613 2484. Our team is available [days and hours of operation].
Email: Send us an email at contact@visio-inter.com
Be sure to include your full name and account number (or reference number) for faster assistance.
Online: Log in to your online account and navigate to the « Contact Us » or « Payment Assistance » section to submit a request.
In-person: Visit your nearest branch if you prefer face-to-face support.
We’re committed to working with you to find the best solution for your situation.
How do I activate a card?
How to Activate Your Card
Activating your card is quick and easy! You can choose any of the following methods:
Online:
Log in to your account on our website or mobile app.
Navigate to the « Card Services » or « Activate Card » section and follow the prompts.
By Phone:
Call the activation number provided on the sticker attached to your card.
Follow the automated instructions to complete activation.
At an ATM:
Insert your card into any of our ATMs.
Enter your PIN and follow the activation instructions.
If you encounter any issues, our customer service team is here to help.
